Shipping and Returns Policy
Free Delivery throughout South Africa and internationally on ALL orders products. We will try to get you to order as soon as possible. If we expect longer delays we will let you know. Thank you for your patience during this busy time.
Our standard delivery time is 1-3 from 24/7, including during sales and special events where delivery can take up to 3 business days.
Sales offer a fantastic delivery service as we sell digital products. www.esperecamino.co.za is provided by Espere Camino in South Africa.
Fortunately, we do deliver outside of South Africa, everything is on the cloud we don’t need to be on-site we use it automatically system.
Our policy is simple, we guarantee all unused or defective merchandise for 7 days from receipt of shipment. If you are not completely satisfied with your purchase you can return it for a timely refund which will be subject to an inspection of the returned item.
The only exception is personalized or bespoke items. If you decide to return something for any reason other than defective, delayed, or if a wrong product has been received, you will need to cover the cost of returning the return.
If the reason for the return is due to errors on our part, we will cover the costs of introducing the baggage
In our mission to make commerce better for everyone at Espere Camino, we collect and use information about you, our
- merchants using Espere Camino to power your business
- customers who shop at an Espere Camino-powered business
- partners who develop apps for merchants to use, build stores on behalf of merchants, refer potential entrepreneurs to Espere Camino, or otherwise help merchants operate or improve their Espere Camino-powered business
- users of Espere Camino apps and services like Shop or Shop Pay
- visitors to Shopify’s websites, or anyone contacting Espere Camino support
Trust is the foundation of the Espere Camino platform and includes trusting us to do the right thing with your information. Three main values guide us as we develop our products and services. These values should help you better understand how we think about your information and privacy.
- Your information belongs to you
We carefully analyze what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. In all of this work, our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.
- We protect your information from others a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.
- We help merchants and partners meet their privacy obligations many of the merchants and partners using Shopify do not have the benefit of a dedicated privacy team, and it is important to us to help them meet their privacy obligations. To do this, we try to build our products and services so they can easily be used in a privacy-friendly way. We also provide detailed FAQs, documentation, and whitepapers covering the most important privacy topics, and respond to privacy-related questions we receive.
Why we process your information
We generally process your information when we need to do so to fulfill a contractual obligation (for example, to process your subscription payments to use the Espere Camino platform), or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service). South African law calls these reasons “legitimate interests.” These “legitimate interests” include:
- preventing risk and fraud
- answering questions or providing other types of support
- helping merchants find and use apps through our app store
- providing and improving our products and services
- providing reporting and analytics
- testing out features or additional services
- assisting with marketing, advertising, or other communications
We only process personal information for these “legitimate interests” after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information or the technical measures we use to protect your information.
One of the ways in which we are able to help merchants using Espere Camino is by using techniques like “machine learning” (South African law refers to this as “automated decision-making”) to help us improve our services. When we use machine learning, we either: (1) still have a human being involved in the process (and so are not fully automated); or (2) use machine learning in ways that don’t have significant privacy implications (for example, reordering how apps might appear when you visit the app store).
We may process your personal information where you have provided your consent. In particular, where we cannot rely on an alternative legal basis for processing, where your data is sourced and already comes with consent, or where we are required by law to ask for your consent in the context of some of our sales and marketing activities. At any time, you have a right to withdraw your consent by changing your communication choices, opting out of our communications, or by contacting us.
Your rights over your information
We believe you should be able to access and control your personal information no matter where you live. Depending on how you use Espere Camino, you may have the right to request access to, correct, amend, delete, port to another service provider, or restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights.
If you buy something from a Shopify-powered store and wish to exercise these rights over information about your purchase, you need to directly contact the merchant you interacted with. We are only a processor on their behalf, and cannot decide how to process their information. We will of course help our merchants to fulfill these requests by giving them the tools to do so and by answering their questions.
If you are a merchant, partner, Shop user, Espere Camino employee, or other individuals that whom Espere Camino has a direct relationship, please submit your data subject request through our online portal. Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may use a third party to collect and verify identification documents.
If you are not happy with our response to a request, you can contact us to resolve the issue. You also have the right to contact your local data protection or privacy authority at any time.
Finally, because there is no common understanding of what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way.
Where we send your information
Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order). For information about how we respond to such orders, please review our Guidelines for Legal Requests.
How we protect your information
Our teams work tirelessly to protect your information and ensure the security and integrity of our platform. We also have independent auditors assess the security of our data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information. You can find more information about our security measures at https://www.esperecamino.co.za/security.
How we use “cookies” and other tracking technologies
How you can reach us
If you would like to ask about, make a request relating to, or complain about how we process your personal information, please contact Espere Camino Support, or mail us at one of the addresses below. If you would like to submit a legally binding request to demand someone else’s personal information (for example, if you have a subpoena or court order), please review our Guidelines for Legal Requests.